Privacy Policy

Who we are

ILoveN2 is a trading name of Dirthouse (London) Ltd., registered in England & Wales, company no 14339219.

This policy aims to inform you of your rights and our obligations in relation to your personal data and sets out how ILoveN2 uses and protects any information that you provide when using our website or if you contact us by phone or email.

What personal data we collect and why we collect it

Dirthouse processes data on one or more of the following conditions:

  • Explicit and informed consent has been given by the person whose data is being processed.
  • There is a legitimate interest in processing data.
  • It is necessary in relation to a contract or agreement which the person has entered or because the person has asked for something to be done so they can enter into a contract or agreement.
  • There is a legal obligation on ILoveN2 to process the data.

What data do we collect?

Contact forms

We collect some personal information to deliver our services and respond to queries and requests for information, service and support.

To do so we may collect the following information:

  • name and surname
  • contact information, including phone numbers and email address.
  • demographic information such as postcode.
  • other information relevant to customer surveys.

We require this information in order to understand your needs and provide you with a better service, and in particular for the following reasons:

  • internal record keeping
  • to carry out impact assessments
  • to offer you services tailored to your requirements

If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

Visitor comments may be checked through an automated spam detection service.


If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

To manage the cookies and similar technologies used (tracking pixels, web beacons, etc.) and related consents, we use the consent tool “Real Cookie Banner”. Details on how “Real Cookie Banner” works can be found at <a href=”” rel=”noreferrer” target=”_blank”></a>.

The legal basis for the processing of personal data in this context are Art. 6 (1) lit. c GDPR and Art. 6 (1) lit. f GDPR. Our legitimate interest is the management of the cookies and similar technologies used and the related consents.

The provision of personal data is neither contractually required nor necessary for the conclusion of a contract. You are not obliged to provide the personal data. If you do not provide the personal data, we will not be able to manage your consents.

What we do with the data we process?

We will never use your personal information to send you our marketing or promotional material unless you have expressly asked us to.

We will not distribute your personal information to third parties unless we are required by law to do so. We will not sell anyone’s personal data for commercial purposes.

Visitor comments may be checked through an automated spam detection service.

How long we retain your data

Information relating to requests for support will be deleted 12 months after last contact.

We may keep records relating to volunteers for as long as required to fulfil our legal obligations, e.g. safeguarding, insurance.

If you leave a comment on the website, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

What rights you have over your data

  • You may request details of personal information which we hold about you. If you would like a copy of the information held on you, please submit your requests in writing to A small fee may be payable if an information request is particularly onerous.
  • You may choose to restrict the collection or use of your personal information, but this may inhibit or limit the way in which we are able to interact with you. If you wish to restrict the data we hold about you, please contact us in writing. (see contact details below).
  • You may request deletion of the data we hold about you at any time in writing, subject to any legal obligation on ILoveN2 to retain data, such as the retention of DBS checks for safeguarding purposes.
  • If you believe that any information we are holding on you is incorrect or incomplete, please contact us in writing as soon as possible (see contact details below). We will promptly correct any information found to be incorrect.

Additional information

How we protect your data

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

All information you provide to us is stored on secure servers based in the UK or in secure paper files.

Persons processing data on our behalf do so in accordance with this policy and on the basis that we are satisfied that they can and will adhere to our high standards for data protection and security.

The transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Links to other websites

Our website may contain links to other websites of interest. However, when using these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy policy. You should exercise caution and look at the privacy statement applicable to the website in question.

Contact us

Should you have any questions, comments and requests regarding this privacy policy, please submit them in writing by email to or by writing to us at Huntingdon Works London, N2 9DX.

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